Thursday, 5 November 2009

5,000 Autopage clients billed in error – South Africa

Following what has been described as a database corruption, Altech Autopage Cellular incorrectly billed 5,000 of their 380,000 subscribers.

The company sells mobile subscriptions for all the MNOs in South Africa on a reseller basis but retains the management of the client relationship, including billing. Due to the database error the company incorrectly sent a duplication of the previous month’s accounts to be debited to the customers’ banks. Once the error had been realised Altech contacted the banks to have the debits cancelled, which in the majority of cases worked. 5,000 clients were billed for their previous month’s usage and as a result have not paid the correct balance. This figure included some clients who had cancelled their service and already paid their final bill.