Thursday, 3 September 2009

PosteMobile deploys Accenture fraud prevention – Italy

Accenture teamed with HP to develop business solutions for PosteMobile. The solutions provide security for customers’ financial transactions, deliver a high level of fraud protection, and enable mobile handsets to transfer money, payments, and make purchases.

The fraud-management and dealer-performance solutions that Accenture and HP are implementing are designed to provide PosteMobile with a variety of benefits. These include increased precision in detecting fraud and other abnormal behaviour, through user-defined key performance indicators, with threshold alarming; enhanced case management capabilities, with escalation, notification-management and advanced reporting capabilities; detailed reports and user-friendly graphic displays for a comprehensive view of customers’ and dealers’ activity and trends; and advanced security and audit capabilities to reduce internal errors and intentional misconduct.

Paola Painelli, Fraud Manager at PosteMobile said: “The work Accenture and HP are doing around the HP CentralView Fraud Risk Management and Dealer Performance Audit solutions are important building blocks in our effort to maintain leadership as a mobile virtual network operator (MVNO) in Italy … We now have real-time monitoring and predictive analytics solutions that enable us to respond quickly to unusual behaviour, either from the network or from our dealers, which dramatically improve our business performance and make us more competitive.”

PosteMobile launched mobile services back in November 2007 after it signed an MVNO agreement with Vodafone, March 2007. The MVNO is part of the Poste Italiane Group, which forms the Italian postal service.