Friday, 19 June 2009

Ventelo wins title of providing the best customer service – Norway

Ventelo, a telecommunications service provider offering broadband, fixed and mobile services in Norway, has won the prestigious title of providing the best customer service in the country, by an independent survey of 56 companies across nine industries. The results of the survey were announced during Call Center 2009 held recently in Oslo.

Avaya Communication Manager and Avaya Interaction Center provide Ventelo a single platform for the company's telephony and contact center needs. The Avaya system automates all customer inquiries and uses Ventelo's own network to route calls and produce consistent reporting across the company. The company has reduced call waiting times by half and enables more personalised interactions with customers by automatically providing agents with all the customer details necessary to attend to each call effectively.

Kamilla Sharma, Director of Customer Service for Ventelo, said: "A few years ago we embarked on an ambitious plan to provide the best customer service in Norway. In order to achieve this, we knew that we needed the best technology available to not only improve response time, but also integrate our various systems and reporting tools that contribute to providing superior service."

Also announced this week, Ventelo’s contract to provide the Norwegian Police (PDMT) with fixed and mobile telephone services has been extended.