Thursday, 2 April 2009

Vectone eyes expansion via inorganic route – UK

Vectone, a UK-based international calling MVNO, has announced that it has made an offer to acquire two MNO subsidiaries of Nordisk Mobiltelefon in Ireland and Poland. Nordisk Mobiltelefon is the Scandinavian telecom group, which recently filed for bankruptcy in Norway and Sweden. The transaction is expected to prove beneficial for Vectone’s already existing networks across Austria, Denmark, Switzerland, the Netherlands and Norway.

In order to provide the support in both native and other languages, as well as increase the service levels in each of its territories, Vectone has also built a multilingual customer service team at its UK headquarters, backed by its existing Chennai call centre.

Commenting on the company’s strategy, Baskaran Allirajah, Chief Executive Officer of Vectone, said: “This offer underlines the continuing implementation of our strategy to offer a truly pan-European, mobile network. We are dedicated to delivering low cost national and international calling. Adding native coverage to our successful MVNO operations underlines our commitment to our customers in every country."

Commenting on the development, Jon Fisher, Chief Marketing Officer of Vectone, said: “We are delighted that we are able to increase first call resolution through having a call centre on site to support our European Operations. We believe that low cost should not mean low service levels and are investing in infrastructure to deliver on our vision of Total Service Quality."