Wednesday, 8 April 2009

Tele2 Netherlands fined – The Netherlands

Dutch MVNO and telecommunications company Tele2 Netherlands has been fined EUR 70,000 by the De Consumentenautoriteit (Consumer Authority). The fine was imposed after complaints were made to the CA regarding Tele2’s improper solicitation of customers signing up for telephone subscriptions.

The complaints received allege that Tele2’s external call centres were not providing customers with sufficient information regarding cost and duration of agreements during sales calls. The complaints also stated that details were not described or explained in sufficient detail by follow-up letter.