Thursday, 23 April 2009

Primus creates local jobs – Canada

Canadian telecommunications company and MVNO Primus Canada has pledged to create up to 200 new jobs in Edmundston, New Brunswick.

The job creation comes as Primus Canada, who uses the Rogers Communications network for its services, announced its plans to restructure its customer service operation. The plans call for the recall of their technical support team back to Canada, which is currently outsourced to India. The shift back to Edmundston – which is where the 200 jobs will be created – was prompted by customers complaining about levels of service received from overseas customer service representatives.

Rob Warden, Vice President of Residential Marketing for Primus Canada said: “Our customers have told us they prefer to deal with Canadian representatives and we’re responding to their feedback. While we hold all our representatives – wherever they are located – to a high standard, we have also come to believe that the best way to serve our customers is to locate as much of our customer service operation as possible in this country.”

Primus Canada customers will be able to speak to a Canadian representative if they contact the call centre from their home phone or they enter the number specified on their account.