Friday, 3 April 2009

Bay Mobile announce extended operating hours - Malta

Maltese MVNO Bay Mobile has released its plans to extend their contact centre opening hours, to bring a sense of parity with their retail stores, which open from 10am to 10pm Monday to Sunday.

“Our customers have asked and we have listened. Fortunately there are very few reasons to actually call a call centre given the depth of our website and the elimination of most technical issues. However, customers like to know that it is there in case they require some additional help or service. Our SMS bundles are currently only purchased through our call centre or our retail outlet and the demand has been overwhelming necessitating this move,” said Simon De Cesare, Bay Mobile Chief executive.

De Cesare continued: “We will also be imminently launching our mobile web data tariffs, allowing browsing of the internet from your phone, which will also require some input when it comes to handset settings.