Tuesday, 31 March 2009

Renna signs Convergys for prepaid services – Oman

Renna, the MVNO brand of Omani-based Majan Telecommunication, has entered into an agreement with Convergys Corporation under which Convergys will provide prepaid services to mobile subscribers in Oman through its subsidiary Intervoice, a leading personalised, multi-channel automated information solutions provider.

Convergys, through its Relationship Technology Management business unit, has already implemented components of the prepaid solution, such as real-time rating, self-service and value-added services for Renna in Oman. In addition, Convergys had provided network-level support to assist Renna in integrating with the large network.

Commenting on the agreement, Niklas Nielsen, Chief Executive Officer of Renna, said: “We partnered with Convergys, a world leader in relationship management, because it shares our vision for the telecommunications industry in the Sultanate. Convergys’ state-of-the-art, integrated solutions enable us to create and define the Renna experience for our customers and provide high flexibility and user friendliness. With Convergys, we can offer modern services to our customers, who will benefit from flexible tariff plans we’ve tailored to their specific needs, as well as a range of innovative value-added services which are different from what is available in our market today.”

Jim Boyce, President, Global Business Units at Convergys, added: “MVNOs like Renna look to differentiate themselves from the competition by offering innovative services that define their brand and drive customer loyalty. Deploying flexible, quick-to-launch solutions that support their vision and strategy are a key priority. Convergys understands Renna’s needs and has delivered an all-in-one MVNO solution that provides the operator with the proven solutions and consultancy know-how it needs to launch its exciting new service in the Middle East region.”